Usability Testing = Assessment?
Is usability testing a form (or a subset) of assessment? This question applies to all organizations, not just libraries. I’m beginning to think the answer is yes. Interestingly, I never recognized...
View ArticleUsability Testing on Surveys
I was recently asked by the US Postal Service’s website to complete an online customer satisfaction survey. I agreed to take it, and while I was completing the questions, I noticed that my patience...
View ArticleACRL 2013: UXD Ubiquity
I attended my first ACRL (Association of College and Research Libraries) conference last week. In addition to being an amazing experience, it was quite eye-opening: there were several presentation...
View ArticleUserZoom Webinar: How to Measure the ROI of User Experience
Last August, I created a post that discussed the relationship between user experience design and ROI. In it, I questioned how UXers can effectively demonstrate the ROI of usability testing and user...
View ArticleParking Lot Usability
On occasion, I will encounter a parking lot that has been poorly designed, difficult to navigate, and, thus, prone to cause vehicle jams and accidents. I drove through a parking lot last week that was...
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